Last updated: July 7, 2026
These Terms of Service (“Terms”) govern your access to and use of the Pep Launchpad store and website, including all related information, content, features, tools, products and services (the “Services”). The Services are operated by Pep Launchpad (“we,” “us,” or “our”). By accessing or using the Services, placing an order, or otherwise interacting with us, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.
1. Eligibility and Membership
The Services are intended for use by approved members of our wholesale community only. Access to our catalog is restricted, and you may be required to enter an access password or be an approved member of our community (including our Discord server) to view the catalog and place orders. You represent that you are at least the age of majority in your jurisdiction and that you are accessing the Services for legitimate business or wholesale purposes. We may approve, restrict, suspend, or revoke access to the Services at our sole discretion.
2. Nature of the Catalog
The Services function as a private member catalog. Product listings, including titles, variants, SKUs, descriptions, and any images, are provided for reference and ordering purposes among approved members only. We make reasonable efforts to keep listings, pricing, and availability accurate, but we do not warrant that any listing, price, or availability is error-free, complete, or current, and we may correct errors and update or change information at any time without notice.
3. Products
Products offered through the Services are sold for laboratory and research purposes only. Products are not drugs, food, cosmetics, or supplements, are not intended to diagnose, treat, cure, or prevent any disease, and are not for human or animal consumption. By placing an order, you represent that you are a qualified buyer purchasing for lawful research, analytical, or wholesale purposes, that you will handle, store, and use the products in compliance with all applicable laws and regulations, and that you will not resell or distribute products in any manner that violates applicable law.
4. Orders and Acceptance
Adding an item to your cart does not reserve inventory or guarantee availability, and inventory is allocated on a first-completed basis. When you proceed to check out, you will be directed to our checkout, which is operated on our own infrastructure and is separate from our storefront host. Submitting an order through checkout constitutes an offer to purchase. No order is accepted, confirmed, or binding on us until we have verified your payment and confirmed the order as described below. We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, errors in pricing or availability, or violation of these Terms.
5. Pricing and Quantity Rules
Pricing is tiered based on order quantity, and minimum order quantities, quantity multiples, and maximum quantities may apply per tier. Pricing and tier details are made available to members through the Services and our community channels. All prices are subject to change without notice. You are responsible for any applicable taxes, duties, or fees unless otherwise stated.
6. Payment
We do not process payments through an automated checkout gateway. Payment is made through the manual payment methods we make available (which may include Zelle, Cash App, PayPal, or card payment via a link we provide), and certain methods may carry a processing fee that will be disclosed to you. After placing your order, you must submit proof of payment as instructed. Your uploaded proof of payment may be processed through an automated (AI-assisted) verification step and is then reviewed by a member of our team. Your order is created and placed on hold until payment is confirmed. Orders for which payment is not received and verified within the timeframe communicated to you may be cancelled. You are responsible for ensuring payment is sent accurately and to the correct destination; we are not responsible for payments sent to incorrect recipients.
7. All Sales Final
Except where required by applicable law, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been confirmed and released for fulfillment. If you receive a product that is damaged in transit or materially incorrect, contact us promptly using the details below and we will work with you to resolve the issue at our discretion.
8. Fulfillment and Shipping
Order fulfillment and shipping are handled by our third-party logistics provider. Processing typically begins after payment is confirmed and the order is released. Shipping timeframes, methods, and any restrictions are communicated to members through the Services or our community channels. Title and risk of loss pass to you upon delivery to the carrier unless otherwise required by law. We are not responsible for carrier delays or for orders shipped to an address you provided incorrectly.
9. Accounts and Access
If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You agree not to share your account or access credentials, including any store access password, with anyone outside of approved members. Notify us immediately of any unauthorized use of your account.
10. Acceptable Use
You agree not to use the Services to violate any law; to infringe the rights of others; to upload malicious code; to attempt to gain unauthorized access to the Services or related systems; to scrape, copy, or redistribute the catalog or pricing to non-members; or to interfere with the proper operation of the Services. We may suspend or terminate access for any violation of these Terms.
11. Intellectual Property
The Services and their content, including the catalog structure, text, and graphics, are owned by us or our licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from the Services or their content except as necessary to use the Services as a member.
12. Disclaimers
The Services and all products are provided “as is” and “as available” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant that the Services will be uninterrupted, secure, or error-free.
13. Limitation of Liability
To the maximum extent permitted by law, in no event will we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Services or any product, even if advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Services or any product will not exceed the amount you paid for the order giving rise to the claim. You assume all responsibility and risk for your handling, storage, and use of any product.
14. Indemnification
You agree to indemnify, defend, and hold harmless Pep Launchpad and its affiliates, officers, and employees from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of the Services, your breach of these Terms, or your handling, use, or distribution of any product.
15. Changes to These Terms
We may update these Terms from time to time. We will post the revised Terms on this website and update the “Last updated” date. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
16. Governing Law
These Terms are governed by the laws applicable to the jurisdiction in which we operate, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the courts located in that jurisdiction, unless otherwise required by applicable law.
17. Contact
If you have questions about these Terms, please email us at support@pep-launchpad.com.